Postbank wins the best consumer banking experience gold award in a European business contest
Tuesday, 19 November 2019
Postbank has won a prestigious international award in the Excellence in Customer Centricity/Customer Experience category. The financial institution is one of the winners in the 12 categories in the intense contest Retail Banking: Europe 2019 Awards, organized by the leading European magazine covering retail banking. One of the biggest, most stable and well-established banks in Europe are among the participants and winners in the contest – Santander, Danske Bank, Nordea, BBVA, Raiffeisen Bank International, OTP.
The award is a recognition of Postbank’s high results and work optimization, which has resulted from the bank’s innovative way of confirming payment documents with an e-signature. Being a modern bank with an environmental conservation and customer care policies, Postbank is among the first lenders on the Bulgarian market, which has introduced document signing with a digital signature in its entire branch network.
“We do not see bank services as an end in itself, but as a way to meet the needs of our clients. This is why, we are constantly developing our banking channels. We have a broad office network of over 170 offices across the country in order to be closer to our clients and provide them with maximum convenience. Their satisfaction motivates us to continue investing in our strategy for Postbank’s digitalization, which we have successfully been developing several years now. We strive to provide the best possible customer experience in our clients’ contact with the bank by focusing on innovations and technologies. We are glad 57% of all transactions via the bank are digitally signed. Thanks to our digital services, we have reduced our paper costs by 43%, logistics costs – by 30% and customer service time – by 12%. This way, we save time of both our clients and team. We have the opportunity to develop innovations and to build on our experts’ professionalism in order to meet our consumers’ highest expectations and be their trusted partner in every financial decision,” Postbank commented.
The award ceremony gathered over 200 managers of international financial institutions, leading banks, representatives of fintech companies, influencers in the sector, senior managers and tech sub-contractors. They discussed the trends in the financial industry, the new opportunities in the sector, the challenges financial institutions are facing in their transition to the next phase of digital banking.