The clients of the financial institution can rely on high customer service standards in elite and confidential environment
8 February 2021
Postbank’s specialized Premium Banking centres welcomed last week the bank’s exclusive clients in luxury environment of modern, high-tech design. In line with the bank’s long-term strategy for a branch network overhaul and special service for premium clients, the centres offer comfort and confidentiality, as well as uncompromising customer service standards. The design of the spacious and sleek working premises create a unique feeling of high quality and style. The carefully selected discrete pastel colours increase the cosy feeling premium clients experience. Click here to relish the combination of exceptional style and uncompromising service standards.
The concept of the interior design of the renovated specialized centres builds upon the line of Postbank’s existing digital high-tech offices by introducing additional innovative elements, which have a compelling and inspiring effect on all senses. Premium clients can now conduct their bank operations in the highly discrete environment, benefit from the uncompromising customer service and enjoy an elite confidential atmosphere.
Postbank’s clients, who use the premium banking service, now can have video meetings with their personal banker. Thanks to the innovative digital solution, they receive the same high-quality and personalized service, attractive discounts for all products and services in the lender’s rich portfolio, and are able to apply for credit products.
“Postbank offers carefully selected segment products, particularly customized to meet our clients’ concrete needs. We strive to be as close to them as possible and to provide them with excellent customer service both in our specialized offices and online. We are confident that the new video meeting service, provided by the experts in our Premium Banking specialized centres across the country, will be an extra convenience for our clients. It will save them precious time and will make their everyday life easier. They can rely on the same personal approach they receive in our branches. Upon consultation, our clients will be able to use the financial solutions that are most suitable for them, realize their plans without having to postpone them,” Postbank commented.
The new service is available for all natural persons from the premium banking segment who use Postbank’s Premium or Premium Extra package programmes. Video consultations will provide them with an opportunity to ask for recommendations for the conditions of consumer and mortgage loans, credit cards and overdrafts or to directly apply for them. Postbank’s customers will be granted access also to additional information about the bank’s various package programmes, deposit and saving products, investments in mutual funds, insurance products and packages.
Introducing video meetings, Postbank provides added value and additional convenience on top of the numerous exclusive options it already offers to its premium clients. They can use bank products and services with attractive discounts and conditions, such as limited offers for investing in mutual funds, the specialized Premium Call Centre line, use the highest level of confidentiality provided by the “locked account” option. The service includes also individual service by a personal banker – an employee who prepares individual offers with preferential conditions and is available for meetings at a place and time chosen by clients.
The video meetings will be held via the MS Teams app, which is free of charge for Postbank’s clients and can be accessed via a link sent by an expert from the Premium Banking centres to PCs, Mac computers or mobile devices. Clients need to click on the link and join the meeting.
More information about the conditions and advantages of the new service can be obtained on Postbank’s website www.postbank.bg, by contacting an expert from the Premium Call Centre by visiting some of Postbank’s Premium Banking Centres.