Mellon Bulgaria EAD, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Sofia, and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.Incorporating the Group's international know-how with the company's local expertise, Mellon Bulgaria is uniquely positioned to address the needs of its customers, enabling them to increase their market share and profitability, develop their network and introduce competitive products and services with short time-to-market across Bulgaria.
Our customers benefit from field-proven scalable technologies, and a wide range of expert outsourced services, implemented and supported locally:
Advanced solutions that address the need of organizations for efficient and cost-effective customer interactions and transactions, whilst enhancing the overall customer experience at the point of contact (at the branch, over the internet, over the phone, at the store, in the mail).
Our Product Services involve two key capabilities, the provision of value-added technical support for Mellon's products and the development of custom support services and software solutions that address an urging market/customer need.
Call Center Services that provide organizations with one resource and the necessary expertise for domestic telephony-enabled services. These services cover both inbound and outbound campaigns on three key areas -collections, telemarketing and customer support.
Business Process Management Services that draw from specialized sources including know-how, processes, human resources and technologies to effectively undertake complex and demanding outsourced projects.
Processing Services including the provision and management of integrated solutions and applications on card-based and/or pos-based transactions.