A total of 1,728,925 electronic appointments with e-EFKA have been booked at local branches in the 12 months since the measure was introduced, with the public embracing the greater convenience and the reduced health risks involved in the time of the pandemic.
Labour and Social Affairs Minister Kostis Hatzidakis has decided to make the electronic appointments a permanent feature, meeting a demand of e-EFKA employees and the needs of the public for a better and faster service, without waiting in queues.
In addition to making the measure permanent, the time period in which one can book an appointment has been extended to five weeks from three.
Electronic appointments can be booked via the gov.gr web portal or the official e-EFKA website (www.efka.gov.gr/rv).
According to e-EFKA, it expects to carry out more than 10 million electronic transactions in 2021, translating into savings of travel time and thousands of working hours for members of the public. It urged citizens not to visit branches in person for transactions that can be concluded online within minutes from their home of place of work.
The aim is to gradually increase electronic services and to gradually transition to only offering some services online, so as to reduce the load on e-EFKA staff and use them in areas where there is greater need.