The Certificate of Excellence honors hospitality excellence and is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. The ‘Hall of Fame’ accolade is granted only to those businesses that have won the Certificate of Excellence for five years in a row. Winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
The General Manager Mr Athanassios Manos commented: “Being awarded the TripAdvisor Certificate of Excellence five years in a row and inducted into the ‘Hall of Fame’ is the best reward for our daily efforts to exceed guests’ expectationsin delivering world-class services and memorable experiences. The award is coming just a couple of days before the re-opening of the hotel for the summer season, being indeed an excellent start for the season. On behalf of the entire team I would like to thank our guests for their loyalty and we are looking forward to welcoming them again for a new exciting summer.”
Earlier this year, Kempinski Hotel Grand Arena Bansko was featured in the Travellers’ Choice Awards 2015in the category „Top 25 Luxury Hotels in Bulgaria“ coming first out of 25. It was chosen also as one of the “Top 25 Hotels in Bulgaria” and the “Top 25 Hotels for Service in Bulgaria”.